Who we are
You can contact us about privacy at communications@inter-net.au during Monday to Friday, 9am – 5pm AEST.
What we collect and why
We only collect personal information that is reasonably necessary for our functions. The tables summarise the main categories. We collect it directly from you unless stated otherwise.
When you register interest in a service (waitlist)
| Information | Why we collect it |
|---|---|
| Email address | Contact a person who registered an expression of interest about availability and next steps. Check whether an NBN-based service can be supplied at a given address. |
| Name | Contact a person who registered an expression of interest about availability and next steps. |
| NBN location identifier | Check whether an NBN-based service can be supplied at a given address. |
| Service address | Check whether an NBN-based service can be supplied at a given address. |
| Service address latitude | Check whether an NBN-based service can be supplied at a given address. |
| Service address longitude | Check whether an NBN-based service can be supplied at a given address. |
| NBN service status at address | Check whether an NBN-based service can be supplied at a given address. |
| NBN technology type at address | Check whether an NBN-based service can be supplied at a given address. |
| Campaign identifier | Measure which campaigns drive expressions of interest, to allocate marketing spend. |
| Campaign variant | Measure which campaigns drive expressions of interest, to allocate marketing spend. |
| Acquisition channel | Measure which campaigns drive expressions of interest, to allocate marketing spend. |
When you hold an account or order a service
| Information | Why we collect it |
|---|---|
| Email address | Create and manage a customer account and profile. Verify identity and sign a person in to their account. Contact a person who registered an expression of interest about availability and next steps. |
| First name | Create and manage a customer account and profile. |
| Last name | Create and manage a customer account and profile. |
| Payments-provider customer reference | Process payments for the service via our payments provider. |
| One-time sign-in credential | Verify identity and sign a person in to their account. |
Cookies, preferences, and website tools
We use cookies, local storage, and third-party website tools so the site can sign you in, stay secure, remember display preferences, and understand how the site is used.
Essential cookies
- Session — keeps you signed in after email authentication.
- CSRF — helps protect form submissions from cross-site request forgery.
Preference storage
- Signed-in dock — cookie and local storage remember whether the account dock is expanded or collapsed.
- Motion preference — local storage remembers whether you prefer reduced motion on the site.
- Campaign attribution — session storage may hold a short-lived marketing campaign identifier so we can measure which outreach drove an expression of interest.
Analytics and session insights
- Vercel Analytics — page views and product events used to understand site usage.
- Hotjar — usage data, device and browser information, and on-site interactions, including session replay and heatmaps.
These tools may process incidental technical information such as IP address, browser type, and device identifiers.
How we use personal information
- Contact a person who registered an expression of interest about availability and next steps.
- Check whether an NBN-based service can be supplied at a given address.
- Measure which campaigns drive expressions of interest, to allocate marketing spend.
- Create and manage a customer account and profile.
- Verify identity and sign a person in to their account.
- Process payments for the service via our payments provider.
- Improving our website and customer experience
- Complying with law and responding to complaints or regulators
We do not sell personal information.
Who we disclose information to
We use service providers who process personal information on our behalf. We disclose only what each provider needs for its role:
| Provider | Role | Information shared | Location |
|---|---|---|---|
| Neon (Postgres hosting) | Primary database hosting for all stored records. | All personal information persisted by inter-net (accounts, expressions of interest, sign-in tokens). | Confirm current Neon region (US/EU) — set before publication. |
| Stripe | Payments processing and card storage. | Email Name Payments-provider customer reference | United States / global. |
| Resend | Transactional and notification email delivery. | Email Name Message content | United States. |
| NBN Co serviceability lookup | Checking whether a service can be supplied at an address. | Service address NBN location identifier | Australia. |
| Vercel | Application hosting, edge delivery, and first-party web analytics. | Incidental request metadata (e.g. IP address, request logs) processed in transit. Page views and product analytics events. | United States / global edge. |
| Hotjar | Website analytics, session replay, and heatmaps. | Usage data, device and browser information, on-site interactions. | European Union / global. |
Some providers are located outside Australia. Where we disclose personal information overseas, we take reasonable steps to ensure recipients handle it in accordance with the APPs (APP 8). Confirm current regions and data-processing agreements with counsel before treating location statements as final.
How long we keep information
- Waitlist / expression-of-interest records — until you withdraw your interest, then deleted within a defined window (confirm with counsel).
- Account records — for the life of your account and any period required for legal, tax, or financial record-keeping (confirm).
- One-time sign-in credentials — short-lived; expire and are invalidated after sign-in.
- Marketing attribution data — aggregated or anonymised after a defined window (confirm).
- Analytics and preference storage— according to each tool's configuration, until you clear site data, or until we change product defaults.
Field-level retention statements live in our internal data map and are confirmed with counsel before final publication.
Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure; please contact us promptly if you believe your account has been compromised.
Your rights
You may:
- Request access to the personal information we hold about you
- Request correction of inaccurate, out-of-date, or incomplete information
- Withdraw an expression of interest at any time
- Opt out of marketing emails using the unsubscribe link in each commercial electronic message (Spam Act 2003)
To make a request or raise a privacy concern, email communications@inter-net.au.
Complaints
If you are not satisfied with how we handle your personal information, contact us first at communications@inter-net.au. If the matter is unresolved, you may complain to the Office of the Australian Information Commissioner on 1300 363 992 or via https://www.oaic.gov.au.
Telecommunications service complaints may also be escalated to the Telecommunications Industry Ombudsman on 1800 062 058 or via https://www.tio.com.au.
Changes to this policy
We may update this policy from time to time. Material changes will be notified through our website or other usual contact channels. The “Last updated” date at the top of this page shows when it was last revised.
Related documents
Our Terms of Service govern use of our website and services. Plan offers are summarised in our Critical Information Summary. Read those documents together with this policy.